‘I was shaking’: Guide dog owner calls out ‘aggressive’ NSW bus driver over alleged abuse

When Paul Johns, his guide dog and a mate caught a bus in the NSW Hunter region to grab some dinner, they did not expect the trip to end in tears, with the pair fearing for their safety. Johns, a disability support care worker, said he was catching a Keolis Downer bus on Monday afternoon with his Labrador Tate, and a visually impaired friend in Newcastle, when the bus driver allegedly verbally abused him.

“I had to go out the rear door because I was just mortified and didn’t want to walk past him ... I didn’t know how someone could be so nasty to someone in that moment,” he said. “So, I told him I was going to report it, and he said, ‘I don’t care what you do’.” Johns said he had been catching public transport in the area every day for years and had never experienced anything like it previously.

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