Centrelink payments could be made sooner than expected, according to the government agency. A backlog of more than one million claims made to Services Australia is set to return to normal levels by the middle of the year following a mass recruitment drive. Figures have shown more than 500,000 Centrelink and Medicare claims have been processed and removed from the overall backlog in just 10 weeks.
“These new recruits helped reduce claims by almost 40 per cent, and Australians will continue to see improvements as the new staff increase their skills and experience. “We hope to reduce outstanding claims back to usual levels by mid-year.” The federal government had in 2023 announced more than $200 million in funding to hire extra staff to help deal with the burgeoning number of claims being lodged.
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