But despite its continued dominance in the restaurant industry, McDonald's reputation among its fans seems to have faltered in recent years.2023 and 2024, the burger giant received the lowest customer satisfaction scores out of every fast-food chain considered in the annual
However, the sheer volume of complaints shows that many are souring on their once favorite place to eat.Out of all the complaints that McDonald's customers have aired about the chain in 2024, the most common one revolves around its prices. McDonald's has been facing a barrage of criticism from diners who believe the chain isn't as affordable as it used to be.
"My local franchisee-owned store always has mysterious 'server issues' and doesn't accept app coupons, rewards, or give points for any orders placed in person, on touchscreens, or drive-thru," a Redditor."You must order ahead in the app and sometimes they mark themselves 'busy' and completely opt out of app orders too."
In addition to its prices and discounting practices, the actual food has also faced its share of complaints.