We’ve seen it endlessly within the business technology space over the past several decades: organizations invest thousands, hundreds of thousands, or even millions, of dollars, euros, rupees, or pounds on the latest technology and drops it onto their workforces, expecting overnight miracles in productivity and growth. Then, nothing happens — or things even go sideways.
As a result, “leaders are less confident about what they think their role should be when adopting AI.” At the same time, their employees and colleagues are expecting more — much more. “They expect their leaders to be proactive in the use of governance of AI, to the purpose of making their employee work more efficiently.”
To advance both executive and staff understanding of AI, promote in-house workshops and on-the-job training, he urges. Invite experienced industry peers, professors, and consultants to lead such learnings.