FILE - Fans wait to go through security before Taylor Swift performs at Levi’s Stadium in Santa Clara, Calif. on July 28, 2023. The 2022 fiasco after there were a myriad of problems with fans trying to buy tickets for Swift’s massive “Eras” tour shone a light on cracks in the ticketing system. The lawsuit could potentially lead to a breakup of Live Nation Entertainment, a company that resulted from Ticketmaster’s 2010 merger with concert promoter Live Nation.
Eleanor Fox, professor emeritus at the NYU School of Law, said the debacle of an entertainment giant appearing incapable of servicing an eager audience might have helped the Justice Department build its case by making the scale of Ticketmaster’s domination more apparent. And as anyone who has tried to score tickets to a popular event knows, service fees and ticket resales can push prices up much higher, in some cases into the thousands of dollars.
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