Lights on an internet switch are lit up as with users in an office in Ottawa, on February 10, 2011. THE CANADIAN PRESS/Adrian WyldCanada's telecom and television complaints watchdog says many telecom providers aren't following complaints section rules on their websites, and it's particularly concerned about some repeat offenders.
"The good news is that every year we do these audits, most of the providers do work with us to fully address their compliance issues," said Janet Lo, CCTS assistant commissioner for legal, regulatory and stakeholder affairs, in an interview. Despite annual reminders of those rules, the report said both Rogers Communications Inc. and Telus Corp. have been non-compliant with search function requirements in four of the past five years.
In more severe cases, such as a provider refusing to implement a resolution ordered by the watchdog following a complaint, Lo said the CCTS would consider expelling the company from its membership. That would prompt the Canadian Radio-television and Telecommunications Commission to get involved, opening the door for financial penalties.
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