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Cathay Cineplexes suffers server outage: Patrons given handwritten tickets, unable to book tickets online

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Cinema

Moviegoers who visited the Cathay Cineplexes outlet at AMK Hub on April 30 were given handwritten tickets with their names, movie timings and hall numbers on them.

The move came after an ongoing server outage which left customers unable to book tickets online or purchase them at electronic self-service kiosks on site. Credit card transactions were also disrupted.

She added that movie tickets can be purchased directly at Cathay Cineplexes’ cinema box office, and that showtimes continue to be published on the chain’s website, Facebook page and social media accounts. Cathay Cineplexes had first announced on its Facebook page on April 25 at around 10am that its “website and mobile app are experiencing some downtime”, apologising for inconvenience the issue caused to its customers.

 

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