The watchdog that handles grievances about telecommunications companies in Canada says complaints about phone, internet and television services were up 43 per cent halfway through its reporting year.
“But a 43 per cent increase is the kind of increase we don’t generally see and it is a cause for concern.” Maker said the commission also frequently receives complaints about increased charges on consumers’ phone, internet or TV bills, noting “the cost of telecom services has been in the news a lot lately.”and Bell Canada customers reported receiving notifications that their bills were set to rise. That prompted the House of Commons’ industry committee to launch a study into the accessibility and affordability of wireless and broadband services.
“They’re almost always at the top, or near the top, of the list of most complained-about issues,” he said.Of the 10,663 complaints accepted by the commission over the six-month period, Rogers accounted for 26.4 per cent of the total – maintaining its position as the most complained-about service provider. With 2,820 complaints, Rogers saw a 117.9 per cent increase in reports to the commission from its customers compared with the same period last year.
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