Despite our best intentions, most of us aren’t always the best listeners—but in our defense, it’s not exactly easy to give someone our undivided attention. We’re constantly distracted by pings and dings from our devices, for one thing. And it’s also a natural human instinct to want to relate to other people and help solve their problems—and constantly interrupt as a result.
Not to mention, research shows that people tend to think faster than they talk, so it’s no wonder our thoughts pile up before our convo partner finishes speaking. But if you’re busy formulating your own response, you can’t actually pay attention to what they’re saying. “We spend too much time in our own heads instead of being present in the conversation, which is a core component of active listening,” Kelaher says.
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