A group of Australian customers who have fallen victim to a cruel bank impersonation scam are fighting back after their losses surged beyond seven figures. Twenty-four
Australia chief executive Antony Shaw and group chief Noel Quinn, but only received a “boilerplate response” from the bank’s advocacy team. Notes have also been directed to local MPs while Chin, who said he was conned out of $50,000, is set for mediation through the Australian Financial Complaints Authority in March. Those talks will determine what happens next, but Chin said he “will be considering all possible options” if he does not secure a full refund.
, who would crack into his account and pillage $50,000 in savings — destroying his dreams of taking his parents on a surprise overseas holiday. Other had not acknowledged “any shortcomings on their end” and had failed to protect customers by leaving gaps in its “security screening, operations and transaction processes”. He said the latest victim to join their growing group of swindled customers was caught out just last week. “Similar incidents were reported to
are the only ones that can prevent these scams, as other banks have, and are therefore responsible.”