United Airlines recently changed its boarding process in an attempt to save two minutes per plane on the ground. A plane on the ground is not making money for the airline. Lining up to board a plane has become a stark indicator of how our society has commodified the very act of waiting. The more you pay, the sooner you can get on the plane and the less likely you will have to check a bag, which results in more waiting at the other end of the flight.
We can even arrange a date from our phones 24 hours a day, seven days a week. Patients report feeling embarrassed in situations, like the joke is on them, for not understanding how to avoid being caught flat-footed while others around them have figured out the system. One father in my practice told me, “My kids looked at me like a loser when we showed up to Disney and I hadn’t understood the ticketing process to avoid lines.
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