Qantas will fight allegations of misleading conduct levelled by the consumer watchdog which accuses the airline of selling tickets for flights already cancelled. The airline said while it “fully accepts it let customers down during the post-COVID restart”, including with high cancellation rates, the Australian Competition and Consumer Commission case ignored the realities of the aviation industry.
“Restarting flying after the COVID shutdowns proved a challenge for the whole industry, with staff shortages and supply chain issues coinciding with huge pent-up demand. “Qantas cancelled thousands of flights as a result and there were many unacceptable delays.” The ACCC case ignored the key condition that applied to ticket sales, which is that no airline can guarantee flights won’t be delayed due to the nature of travel, including weather and operational issues, the airline said.
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