is undergoing a significant transformation. Customers still expect value for money, but they are now increasingly demanding tailored and personalised shopping experiences that reflect their changing needs and preferences. They want more convenience in terms of purchasing options and channels, as well as more socially and environmentally friendly options.
This fierce competition takes place in a dynamic environment where consumer loyalty is influenced by rapidly changing customer needs and expectations. Customers today have a multitude of options, making it crucial for retailers to adapt swiftly to meet their demands. However, within all these challenges also lie unparalleled opportunities. The future of retail doesn’t have to be characterised by doom and gloom.
Prioritise the sustainability imperative, while maintaining emphasis on profitability and financial sustainability.
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