Nick Suche, co-owner of Calgary’s Fortuna’s Row and Orchard Restaurant, said that when Orchard opened in 2020, economic uncertainty was compounded by untenable levels of dropout reservations.Sign up to receive daily headline news from the Calgary Herald, a division of Postmedia Network Inc.By clicking on the sign up button you consent to receive the above newsletter from Postmedia Network Inc.
Suche said after the restaurant introduced a $10-per-person reservation deposit, the absenteeism rate dropped to less than one per cent.Article contentHe acknowledged that some people have been upset about the booking rule. When Fortuna’s Row opened last summer, Suche and his team used the same reservation system, a $10-per-person charge to be refunded upon arrival. A few months ago they decided to remove the fee for one month, and the no-show rate rose from less than one per cent to around five per cent.
It’s your business, do whatever you want, but if you keep pandering to the younger generations, be prepared to lose the business of the older. I won’t be treated like a child when I try to made a reservation.
You know it’s possible to write a story about the restaurant business in Calgary WITHOUT talking to Tsu, right?
Now eating out comes with a 18% tip tax and more fees. 🤣 Yeah, this is the next industry to crash.
And I find it effective to make zero reservations.
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