LOS ANGELES :Pop superstar Taylor Swift said on Friday it was"excruciating" for her to watch fans struggle to secure tickets for her upcoming U.S. tour after she had been assured that Ticketmaster could handle large demand.
The probe began before this week's botched sale of tickets to Swift's tour, the Times said on Friday, quoting anonymous sources. Swift posted on Instagram that it was"excruciating for me to just watch mistakes happen with no recourse." Ticketmaster has said it experienced unprecedented interest in Swift's tour and worked quickly to resolve technical problems. The company did not immediately respond to a request for comment on Friday.
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