Taylor Swift is not pleased. A day after Ticketmaster officially cancelled the general sale for the singer’s greatly-anticipated Eras Tour due to “insufficient” inventory, the singer released her own statement addressing the whole debacle saying that she found it “excruciating” to watch it all go down.
“There are a multitude of reasons why people had such a hard time trying to get tickets and I’m trying to figure out how this situation can be improved moving forward,” the note continued. Swift added that she and her team had asked Ticketmaster multiple times if they would be able to handle the demand and that they “were assured [Ticketmaster] could.”
Public backlash was swift , as fans called out the ticketing platform for not doing enough to prepare their internal systems to handle the unprecedented levels of traffic. By Thursday morning, enough racket and public complaints were made to even get lawmakers involved, igniting a bigger conversation about Ticketmaster and Live Nation’s monopoly on the ticket sales and distribution industry.