“We have a problem with the project.”
But before you lose your calm or try to manage it all on your own, here’s what you need to know: These conversations are an inevitable part of every job. Your ability to get through them gracefully is largely dependent on how well you can explain the issue to people in positions of power. For example, let’s say your gaming platform has crashed, and you’re assigned the terrible task of telling your boss. You might say: “[Manager’s name], we’ve run into a problem on the website. It began at 9 am this morning. Some customers can’t log into their accounts to play our online games. This impacts existing customers, new users who may be interested in registering with us, and also the customer service team.
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