Rogers Communications Inc. has appointed Ron McKenzie as the telecom giant’s new chief technology officer, less than two weeks after the company’s network went offline and left millions of Canadians unable to access internet, cell phone, or television services.
“Rogers can confirm Jorge Fernandes will be stepping step down from his role as Chief Technology and Information Officer. Effective immediately, Ron McKenzie becomes Chief Technology and Information Officer,” a company spokesperson told BNN Bloomberg in an emailed statement. The outage also led to a variety of services including 9-1-1 calls and debit transactions using Interac to be offline, resulting in the Canadian Radio-television and Telecommunications Commission calling on Rogers to act to improve its network reliability. Rogers has until Friday to deliver anFollowing the service disruption, Rogers said it would provide affected customers with, which analysts expect could cost the company as much as $175 million.