The Prime Minister said that between March 2020 – when the first MCO was imposed to stem the spread of Covid-19 – and Feb 28 this year, the Domestic Trade and Consumer Affairs Ministry had received 24,150 consumer complaints about online transactions, which accounted for 36.45% of the total grouses received during this period.
“With the rapid growth in e-commerce, complaints related to online transactions have increased and become the highest of all types,” he said after launching the national-level World Consumer Rights Day at Nu Sentral mall here yesterday. Themed “Consumer Digitalisation”, this year’s programme is aimed at encouraging all parties to increase awareness of digitalisation at all levels of society.
Nanta noted that among the frequent grouses received by the ministry on online transactions were products differing from advertisements, undelivered items and counterfeit goods.