Apple stalls as widespread outage hits music, maps and iCloud

Apple has told staff that the outage stems from domain name system, or DNS, problems. The Cupertino-based company didn’t immediately respond to a request for comment.

User complaints began climbing shortly after 12 p.m. New York time, according to Downdetector, which tracks outages. Other Apple services were disrupted as well, such as iMessage, customer support, the App Store and the company’s online product store. Outages of this scale are rare for Apple, which makes a seamless customer experience a top priority. But it wasn’t the only tech giant suffering problems Monday, according to Downdetector. Amazon.com Inc.’s web services, along with Google and wireless carriers, saw customer complaints grow around the same time — though not as sharply. Amazon’s own service health dashboard wasn’t showing any recent incidents.

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