Visitors scrutinise an electric vehicle displayed at the Tesla booth during the Shanghai Auto Show in Shanghai, China on April 20 2021. Picture: REUTERS/ALY SONG
The unwanted publicity comes at an uncomfortable time for Tesla, which, since breaking ground on its Shanghai Gigafactory in early 2019, has enjoyed an enviable run in China, receiving all-important support from the government and appearing to skirt the tensions between Washington and Beijing.
Tesla has also come under fire for its perceived arrogance towards car owners. Many have taken to social media to complain about its lack of customer service “Tesla appreciates the trust and tolerance given by our car owners, netizens and media friends, and actively listens to the suggestions and critics,” it said. “To make up for the discomfort of the owner as much as possible and the negative impact on her car-using experience and life, we are always willing to try our best to actively communicate with her and seek solutions with the most sincere attitude.
In March, Tesla had its cars banned from military complexes in China because of concerns about sensitive information being collected by cameras built into the vehicles. And in February, it was forced into issuing a public apology to China’s state grid after a video purportedly showed staff blaming an overload in the national electricity network for damage to a customer’s vehicle.
Chinese EV makers such as Nio and Xpeng not only enjoy the support of municipal governments in China but are also riding a wave of nationalist sentiment that has ensnared other international names. Earlier this year, Swedish clothing giant H&M was criticised by state entities for an old statement on its website about forced labour in the contentious Chinese region of Xinjiang.
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