Consumer watchdog sees surge in Robinhood complaints, some clients claim they can’t leave the app

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FTC complaints show widespread frustration with Robinhood's customer service with some clients claiming they were unable to liquidate their accounts.

Robinhood users outline frustration with customer service in complaints to the FTC over the past week, with some claiming they were unable to liquidate accounts and move to other brokers.

A U.S. consumer watchdog saw a surge in complaints regarding Robinhood last week, with some clients claiming they were unable to liquidate holdings and move to other brokerage firms. The move saw backlash from users and lawmakers that accused Robinhood of market manipulation, and siding with hedge funds managers who shorted those stocks. The start-up said it did not make those decisions based on relationships with market makers, and needed to limit the buy-side so it could meet capital requirements.Many of the FTC complaints highlight those trading limits, but also show widespread frustration with Robinhood's customer service.

During the GameStop chaos, some Robinhood clients said they were unable to cash out their accounts in order to move to other trading platforms. One Robinhood user told the FTC that the ability to "continue depositing money is still active but withdrawing money or trading stock is completely blocked."

Tim Maloney, co-founder of ETF firm Roundhill Investments told CNBC his trades were restricted and he was unable to withdraw money from Robinhood. Maloney could not get in touch with Robinhood customer support, either. But that automated system doesn't support cryptocurrency transfers, or fractional shares -- two products that have taken off among younger investors. If traders hold either in their portfolio, they may be running into issues liquidating their Robinhood accounts, a person familiar with the process told CNBC.

 

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Yahoo finance message board for AMC shows herd manipulation: many people talk of a known plan to buy & hold as a herd to illegally manipulate the stock regardless of investors , fundamentals or shorts- this is illegal POTUS HouseGOP HouseDemocrats SenateDems SenateDems

The “Deactivate Account” in button in app settings is gone.

The Paypal dilemma

and also custumer service is useless...! No call center at all Support email never replies !!! I have been waiting for week nobody got back to me yet....!!! ROBINHOOD SUCKSSSS !!!!!

Needs to be a screening process to check to see if they're emotionally stable enough to invest. Some brokers like Degiro already do this. Should be Mandatory. People commit suicide because they haven't done this. ft myself MF.

the us markets are totally rigged disgrace by the same program such a disgrace it is a video game nothing else

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